Refund Policy


Returns & Warranty

Our policy lasts 15 days with free return shipping. If 15 days have gone by since your purchase, we generally cannot offer you a refund or exchange. Please note Women's Panties and Men's Boxer Briefs cannot be refunded or exchanged.Β 

How to return:

To be eligible for a return,

your item must beΒ unworn, unwashed, free from smell, animal hair, and in it's original packingΒ and in the same condition that you received it, according to the warranty below. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item that is returned more than 15 days after delivery

Please email to start your return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Upon acceptance of return a ground-shipping label will be sent to you with the return address for the product.

Arms of Andes provides a full refund on any defected item. Natural wear and tear, including pilling and abrasion, is not covered by the Warranty. Damage done by by user including but not limited to rips and tears are not covered by the Warranty, including any damage done during any washing not according to our posted washing instructions. Damages will be assessed by Arms of Andes to determine if they fall under the Warranty.



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