We understand people want to share alpaca wool with their loved ones. So we are extended our refund policy until the 30th of December 2020. Please kindly note the items still need to be in their original condition to be eligible for a refund/exchange. And for hygienic purposes Men's Boxer Briefs and Women's Panties cannot be refunded or exchanged.
For special situations, please email:

Please allow 2 business days for handling.

Free Shipping on U.S. and Canada Orders above $200 USD.

Once your item(s) have been shipped we will send you a tracking number for your order via e-mail.

Customers based in US can choose their shipping method.

EU & UK customers please go to our Europe Site.

Refunds are free & easy (we will send you a shipping label according to our Refund Policy.)

Refund & Warranty Policies