Shipping Policy

Holiday Return Period extended 2026

We’ve extended our return policy until January 31, 2026. This extension applies to all orders placed between October 20 and December 31. A $5.00 return shipping fee will be deducted from your refund or charged when processing domestic returns.

To be eligible for a return, your item must be unused and in the same condition you received it. Original packaging is not required. For hygienic reasons, panties and boxer briefs are final sale and cannot be returned or refunded.

USA Orders:

Free Shipping on U.S. Orders Over $200. Please allow 2 business days for handling. Once your order has been shipped, you will receive a tracking number via e-mail.

Orders from Canada:

Orders from Canada over CAD$300 have free shipping. Please kindly allow 7 to 9 business days for handling, this does not shipping time. Shipping time is usually 6 to 10 business days. We use USPS and Canada Post for shipping. This means customs and duties is already included in your order.

*Please kindly note, we are looking for a faster solution to fulfill orders from Canada.

For all other orders:

Please kindly allow 7 to 9 business days for handling, this does not shipping time. Shipping time is usually 6 to 12 business days. We use DHL for shipping and customs and duties are calculated at checkout.

*Please kindly note, we are looking for a faster solution to fulfill orders.

EU customers please go to our EU page.

 

Return & Refund Policy

Need to Make a Return?

Before sending your item back, please email us at embracenature@armsofandes.com with the subject line:

- Return Request – [Your Order Number].

Please include photos of the item with your request. These photos allow our team to determine if the product qualifies for return or exchange. We’ve received returns in poor condition,  including worn items, those with odors, animal hair, or not from our brand. To maintain quality, we now require photos of the item before sending it back.

Our team will review your request and photos to determine eligibility. Approval of photos does not guarantee a return. If approved, we’ll send a return label, and your item will be inspected once received before any refund or exchange is issued.

Every returned item is thoroughly inspected, cleaned, and prepared to be resold. We are committed to minimizing waste,  no returned clothing goes to landfill.

If you have any issues please email embracenature@armsofandes.com. To help us prioritize your message, please include the main reason for your email in the subject line.

Items Returned in Damaged or Unsellable Condition

If an item is returned damaged or unsellable condition, we may return it to the customer, with the shipping cost covered by the customer. Some exceptions may apply, so please contact customer service if you have any questions or concerns.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Gift cards are non-refundable. Purchases made with gift cards can be returned and exchanged for store credit.

Exchanges (if applicable)
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at embracenature@armsofandes.com.

When a customer requests an exchange for an international order, they will be responsible for paying any applicable customs duties and taxes on the new shipment. Please note that we are unable to refund any customs duties or taxes paid on the original order.

Shipping
Upon acceptance of the return, a ground shipping label will be sent to you with the return address for the product.

Warranty

Arms of Andes provides a full refund on any defected item. Natural wear and tear, including pilling and abrasion, is not covered by the Warranty. Damage done by user including but not limited to rips and tears are not covered by the Warranty, including any damage done during any washing not according to our posted washing instructions. Damages will be assessed by Arms of Andes to determine if they fall under the Warranty.