Refund policy

 

Returns

Our policy lasts 15 days, with a $5.00 return shipping label for all USA orders. The fee will be deducted from your refund. If 15 days have gone by since your purchase, unfortunately we generally cannot offer you a refund or exchange. Please note, for hygienic purposes, panties and boxer briefs cannot be returned or refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it, according to the warranty below. It must also be in the original packaging.

To complete your return, please email embracenature@armsofandes.com. Please write the main reason of your email on the email subject line as we tend to respond quicker to more urgent emails.

Refunds (if applicable)     
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Gift cards are non-refundable. Purchases made with gift cards can be returned and exchanged for store credit.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at embracenature@armsofandes.com.

Shipping
Upon acceptance of return a ground-shipping label will be sent to you with the return address for the product.

Warranty
Arms of Andes provides a full refund on any defected item. Natural wear and tear, including pilling and abrasion, is not covered by the Warranty. Damage done by user including but not limited to rips and tears are not covered by the Warranty, including any damage done during any washing not according to our posted washing instructions. Damages will be assessed by Arms of Andes to determine if they fall under the Warranty.