Free shipping for USA for orders over $200. For orders below, the shipping cost is around $5 to $11 (depending on weight). For Canada, shipping cost can range between $10 to $25. The rest of the world shipping cost is about $25 to $50.
For shipping to Europe and the United Kingdom, please visit our Europe site.
Please allow 2 business days for handling. Delivery is usually to 2-7 business days within USA. We deliver from Los Angeles, CA and all items have already passed US customs.
Once your item(s) have been shipped we will send you a tracking number for your order via e-mail.
HOLIDAY REFUND POLICY:
We understand people want to share alpaca wool with their loved ones. So we are extended our refund policy until the 30th of December 2020. Please kindly note the items still need to be in their original condition to be eligible for a refund/exchange. And for hygienic purposes Men's Boxer Briefs and Women's Panties cannot be refunded or exchanged.
For special situations, please email: firstname.lastname@example.org
We want you to feel confident about your order. You have 15 days, with free return shipping for USA orders, from the day you receive your order to return your garments for a full refund or an exchange. All garments must be returned in their original condition. Once we receive your return and confirm the condition is good, you will receive a full refund or the exchanged item. For hygienic purposes, panties and boxer briefs cannot be returned or refunded.
You can read more about policy here.